Vacancies ICT Trainer

So…. What is this role exactly?

This is an exciting opportunity for a Trainer within the ICT Operations Department.

You will enjoy the position as it offers a diverse range of responsibilities. You will have the opportunity to work with various systems, engage with stakeholders from across the business, and be part of a supportive team with a strong work ethic.

We are looking for an individual who exudes passion for their work, upholds a steadfast commitment to quality, excels in being meticulously organised and creating training and procedural documents, videos and e-learning, demonstrates exceptional attention to detail, possesses the ability to inspire others, and exhibits top-notch interpersonal skills.

What will my working week look like? 

You will be homebased, living within the North-West, within a reasonable travelling distance of our Head Office in Warrington, to be able to deliver in house training courses and attend meetings when needed.  

What will I be responsible for doing?

Your role in the Training team is not just important, it's crucial. Your creative flair and experience will be instrumental in developing clear and engaging face-to-face and webinar IT training and ‘how-to’ guides for colleagues within the business.

As part of your role, you will become a system expert on our Housing, Finance and Document Management systems, to ensure your colleagues have the knowledge and ability to enable them to make the most effective use of the Group’s IT resources and navigate the systems ensuring your colleagues can effectively deliver in their roles.

Don’t worry if you’ve not used these systems before; if you’re tech-savvy, you’ll soon pick them up. This role offers a great opportunity for learning and growth.

And what would make me stand out from the crowd?

To be a successful as Trainer, here at YHG, you will have…. extensive experience in delivering training and creating training and procedural materials. Your skillset should include:

• High levels of IT literacy (Microsoft Office, Word, Excel, Visio, Project).

• GCSE Maths and English (or equivalent) and attention to detail.

• Significant experience producing clear, well-structured training and procedural documents, videos, and e-learning content. It would be beneficial to have IT training experience.  

• It is crucial for you to establish and maintain positive relationships within the group. Understanding your audience and confidently delivering webinars or face-to-face training is also essential for customers with varying IT literacy levels.

Ideally you will be a ……. 

• Role model for excellent customer service, with excellent communication and influencing skills, with a natural inclination to go the extra mile.
• Excellent manager of your time to flexibly handle multiple priorities and work in a fast-paced environment.
• Collaborative team player.

This role is really suited to someone who enjoys being customer-facing, is personable when delivering training, can address an audience appropriately, and can work independently from home and manage their time effectively.

If you feel this could be the right role for you, we offer a competitive salary, flexible working hours, and the opportunity to work from the comfort of your home or the office, depending on the needs of the business. We would love to hear from you!

For more detail on the role, please review the role profile available by visiting the vacancy on our website - www.yourhousinggroup.co.uk/careers.

That all sounds great, what’s in it for me?

In return we offer £24k to 30k for a 35-hour week, and 25 days annual leave (holidays also increase with time served) plus Bank Holidays, but our employee offering provides much more than just a competitive salary and holiday allowance.

At #TeamYHG we measure performance on outputs and quality, not hours and minutes. We offer a flexible, homeworking culture where you’re trusted to get the job done.  If you need time for an appointment, the school run or an exercise class, if it fits with business needs, we’re open to what works for you too. And when you need to collaborate with your team, you can visit Youggle House – our purpose-built collaboration, wellbeing, and social space in Birchwood, Warrington.

On top of this, we’ll provide you with a great benefits package, including a contributory pension where we match whatever you choose to contribute (up to 8%), an advanced level Healthcare cash plan through BHSF, that doesn’t just provide dental and optician cashback but also health and wellbeing benefits (such as 24/7 GP Access, money back from prescriptions and alternative therapy treatments) and an amazing discount scheme that gives you access to half price cinema tickets, subsidised gym memberships and a huge range of discounts with some of the biggest high street and online names.

For more of our great benefits, please review the benefits information sheet available by visiting the vacancy on our website - www.yourhousinggroup.co.uk/careers.

And who are Your Housing Group?

Your Housing Group is a registered social landlord helping people at every stage of life to live in quality homes they can afford.

As one of the North’s sector-leading landlords, we are proud to play our role in tackling the UK's housing crisis by continually reinvesting in our 29,000 properties and tailoring our services to meet the diverse needs of our customers. We also build over 1,000 new homes each year.

We’re an employer of choice, over 88% of colleagues here recommend us as a 'great place to work.                                 

Closing Date:   16th July 2024

We review applications as they’re received and reserve the right to close this advert early; if you’re interested, please apply ASAP to avoid disappointment.

Your Housing Group values diversity and encourages applications from all communities. Your Housing Group operates a Guaranteed Interview Scheme for any applicants who declare they have a disability, if these applicants meet the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.  Your Housing Group welcomes applications from our customers, however, access to confidential information and probity will be explored to determine whether there is a potential conflict of interest or security issue present which may prevent the Group from being able to proceed with the application. YHG1