Vacancies Retirement Living Services Administrator

Job Title:                   RLS Administrator

Salary:                       £14,976.00

Contract:                  Permanent

Location:                  Abbots Wood, Chester

Weekly Hours:         24 

 

So…. What is this role exactly?

This is an exciting opportunity for an Administrator based at our modern Retirement Living Scheme, Abbots Wood, Chester (CH2 2FE).

This is a forward thinking scheme looking to offer an excellent customer service.

We are looking for a highly organised and approachable person with excellent customer service and admin skills.  

What will my working week look like? 

Your 24 hours will be worked over a 2-week rota, as outlined below:

Week 1: Monday, Tuesday 8am to 5pm; Saturday & Sunday 10am to 2pm

Week 2: Wednesday, Thursday and Friday 8am to 5pm

What will I be responsible for doing?

First and foremost, you will provide a ‘front of house’ service to the Scheme supporting our customers as the first point of contact. Admin tasks are also required to be recorded accurately and within the target timeframes to meet our KPI’s. You will support residents with ad hoc queries as well as supporting the scheme manager with any ongoing projects, communication to customers and liaise with contractors to support them to complete any onsite repairs. 

One of the great things about this role is that you are able to make a difference to peoples lives and support them to live independently. This is a highly rewarding job with opportunities to progress.

And what would make me stand out from the crowd?

To be a successful as an Administrator, here at YHG, you will ….  

• have excellent communication skills
• be super organised and able to prioritise your own, busy and varied workload
• have solid experience using Word, Excel, PowerPoint and Outlook

Ideally you will…..

• be a real people person, enjoy being customer facing and the first port of call for queries
• enjoy providing a great customer service

This role is really suited to someone who likes to have a balanced workload of customer focused interaction as well as admin tasks to complete. You must be comfortable working with people and have the confidence and initiative to prioritise a busy workload. It is important to be a team player and to support other staff members with tasks when required.

For more detail on the role, please review the role profile available by visiting the vacancy on our website - www.yourhousinggroup.co.uk/careers

And who are Your Housing Group?

Your Housing Group is a registered social landlord helping people at every stage of life to live in quality homes they can afford.

As one of the North’s sector-leading landlords, we are proud to play our role in tackling the UK's housing crisis by continually reinvesting in our 29,000 properties and tailoring our services to meet the diverse needs of our customers. We also build over 1,000 new homes each year.

We’re an employer of choice, over 88% of colleagues here recommend us as a 'great place to work'.

That all sounds great, what’s in it for me?

In return we offer £14,976.00 for a 24 hour week, and 25 days annual leave – pro-rata for part time hours (holidays also increase with time served) plus Bank Holidays, but our employee deal offers much more than just a competitive salary and holiday allowance.

Although you are based at our Abbots Wood Scheme, you will have access to Youggle House – our wellbeing, social, collaboration and meeting space in Warrington, you may be asked to travel to Youggle House to meet up with your wider team.

On top of this, we’ll provide you with a great benefits package, including a contributory pension where we match whatever you choose to contribute (up to 8%), an advanced level Healthcare cash plan through BHSF, that doesn’t just provide dental and optician cashback but also health and wellbeing benefits (such as 24/7 GP Access, money back from prescriptions and alternative therapy treatments) and an amazing discount scheme that gives you access to half price cinema tickets, subsidised gym memberships and a huge range of discounts with some of the biggest high street and online names.

For more of our great benefits, please review the benefits information sheet available by visiting the vacancy on our website - www.yourhousinggroup.co.uk/careers.

 

This role also offers genuine progression opportunities within the Older Peoples Services sector at YHG.

If you feel you have the required skill set, are positive and organised in your work approach and like to work with people, this role is a fantastic opportunity for you to apply to.

Additions

As part of our pre-employment checks, this role requires the successful applicant to complete a satisfactory Basic DBS check.

Closing Date: 23rd July 2024

We review applications as they’re received and reserve the right to close this advert early; if you’re interested, please apply ASAP to avoid disappointment.

Your Housing Group values diversity and encourages applications from all communities. Your Housing Group operates a Guaranteed Interview Scheme for any applicants who declare they have a disability, if these applicants meet the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.  Your Housing Group welcomes applications from our customers, however, access to confidential information and probity will be explored to determine whether there is a potential conflict of interest or security issue present which may prevent the Group from being able to proceed with the application.YHG1