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Customer annual reports
Read the latest Customer Annual Report here.
Read the 2022-23 Customer Annual Report here.
Customer annual report 2021-22
The report is a snapshot of the last 12 months at Your Housing Group, the services we've delivered and how we've performed.
2021-22 has continued to be a challenging year for Your Housing Group (YHG) and for many of us, but we continue to move forward and successfully deliver on our business priorities; safe, landlord, viability and growth.
Customer annual report 2020-21
2021 has continued to be a challenging time. The impact of the pandemic is vast, and we recognise that the difficulties facing many of our residents have been significant.
We have continued to support our most vulnerable customers by extending our welfare calls into this year and supporting the delivery of 25,000 food parcels. We also ensured that we kept everyone as safe as possible by aligning with the Government rules and advice at all times to protect our residents and colleagues who continued to work on-site in schemes, blocks, foyers, and across our offices.
