Sometimes, you may only need us for something small and practical, such as how to check your radiators are working, but other times our support can mean so much more. And we understand that. All of our plans, actions and changes by our safety teams do something that matters.
residents
supported over the last year, all of whom stayed in their home and now better manage their home and tenancy.
claimed
for essential needs' grants for residents who needed it most - more than double last year!
Tenancy Support Team
The Tenancy Support Team offer additional support and assistance when residents need it most. It’s free and confidential for all our residents, new and old, and gives support in areas such as : • The ins and outs of setting up a new tenancy including how to pay rent, manage utility bills and useful ways to find furniture and white goods • Additional benefits support • How to access specialist services such as mental health, drugs and alcohol, and family support
Find out moreOver the past 12 months, we have:
- Supported 178 residents experiencing domestic abuse
- Continued working towards Domestic Abuse Housing Alliance (DAHA) accreditation
The work we do with residents and families to ensure their safety, and maintaining contact includes carrying out thorough risk assessments so that everyone who needs to know about their situation knows, and can act quickly, and carefully, if its ever needed. This can be life-saving.
We work closely with our local authorities’ safeguarding teams to support everyone’s right to live in safety, and free from abuse and neglect.
In the last 12 months, we have:
- Been involved in 1,376 incidents where safeguarding action was taken by the appropriate service
- Updated our own Safeguarding Policy
In the last year, our VTSS has:
- Donated essential items to Room at the Inn & Y Project for those facing homelessness
- Managed 246 requests/referrals that came to us via our rough sleepers mailbox which ensured we could get out, and help those in difficulty across Warrington [email protected]
- Over 260 gifts were donated to all young people in foyers and all families and children who were experiencing challenging times last Christmas – something we #TeamYHG does every single year.
As members of Resolve, whose mission is to help organisations like us to effectively deal with community safety and ASB issues, we regularly undergo training, update guidance and take time to listen to what you tell us needs to change.
What have we done this last year?
- ASB handling satisfaction is up 1% (62% to 63%)
- Working with a new mediation partner, ADR Mediation & Training, to help us better support you and try to resolve disputes quicker
- Resolved 8% more ASB cases overall
- Resolved 11% more ASB cases at the first intervention (such as a warning)
We will also be delivering further training to all our ASB legal officers to ensure they can offer you a way to maintain a safe home and environment
You can still report ASB to us here.
Our legal obligations for your safety
We have legal requirements to carry out throughout the year which keep both you and your home safe, and we’re pleased to say that, in the last 12 months, we have:
| 18,569 | Boilers serviced | Remaining 100% gas safe |
| 5,147 | Electrical checks | 100% compliant |
| 625 | Asbestos checks | 100% complete |
| 294 | Water systems risk-assessed | 100% safe regarding legionella |
| 129 | Passenger lifts checked and serviced | 100% complete |
| 729 | Fire risk assessments carried out | 100% complete |
Plus, a further 23,515 other checks, assessments, services and maintenance appointments throughout the year to ensure you stay building-safe.
As part of our commitment to you to ensure you and your homes are safe, and the buildings within which your home may be, we are focusing on everything we must do, but also on what we feel is the right thing to do as an honest, reliable, and caring landlord.
High-Rise Safety Days
Over the last 12 months, we have spent a day at each of our 15 high-rise blocks of flats, over seven storeys, or 18 metres in height and home to 750 residents.
Throughout those days we have:
- Taken building safety walks around the blocks
- Held Q&A sessions to update and answer any questions
- Carried out 446 repairs on-the-day
- Booked 312 future repairs
- Carried fire door inspections in all 26 of our 11 metre-plus high buildings
- Written to every resident who lives in a block of flats/apartments to remind them of their building’s evacuation policy
- Started developing our Building Safety Case Reports.
Other notable safety offers for those in high-rise living:
- Continued with our High-Rise Forums for all high-rise living residents
- Ensured high-rise residents can easily request safety information about their home and building
- Maintained the easy-reporting of safety concerns that go directly to the Building Safety Team
In 2023-24, we invested £23 million pounds into safety-related work.
Read more about the new rules and laws below.
