Your Tenancy Management Officers
Your Housing Group has dedicated Tenancy Management Officers to ensure you have direct contact with us so we can deliver the right service at the right time for you. They are your consistent point of contact throughout your tenancy.
What is my Tenancy Management Officer responsible for?
- Delivering an efficient customer centric generic housing management service.
- Coordinating and supporting resident associations and local community led priority neighbourhood initiatives.
- Supporting various working groups and door knocking initiatives to ensure we keep to our customer connect pledges.
- Supporting weekly/monthly and quarterly local drop-in services at local community hubs.
- Providing you with accurate and appropriate advice regarding the tenancy obligations of tenant and landlord and rights and responsibilities.
- Providing help with paying rent and financial support.
- Conducting home visits at the start of your tenancy to capture any changing circumstances to households and ensure any support is provided. The safety and wellbeing of our customers are paramount always.
- Enforcing the terms of the tenancy agreement where necessary and referring and escalating any reports from customers to ASB legal officers.
- Supporting any block inspections or access visits with building safety and compliance teams so that we keep your home and building safe. This also ensures we are compliant to legislation and regulation regarding building safely and fire prevention.
- Resolving environmental issues e.g., open areas, fly tipping, litter, graffiti, repairs, abandoned vehicles, abandoned properties, dog fouling, and vandalism in a timely and efficient way supported by our site compliance officers and communal facilities agents.
Contact your Tenancy Management Officers
If you wish to get in touch with any of our Tenancy Management Officers, please call 0345 345 0272.
Region 1: Liverpool, Halton or Sefton
| Tenancy Management Officer | Region 1 locations |
| Barry Duffy | Dingle, Toxteth, Tuebrook, Wavertree, Liverpool City Centre |
| Jacqui Rice | Kensington, Anfield, Everton, Walton, Netherley, Garston, Allerton |
| Jennifer Alcock | Kirkdale, Old Swan, Bootle, Walton, Southport, Netherton |
| Nikki Hansford | Aigburth, Sefton Park, Runcorn |
| Stephanie Saunderson | Runcorn, Toxteth, Widnes |
| Jake Ellison | Liverpool Tower Blocks: Adlington House, Brompton House, Sydenham House, Buckingham House, York House, Rutland House |
Region 2: St Helens, Warrington or Knowsley
| Tenancy Management Officer | Region 2 locations |
| Kate Morrissey/Suhana Moktadir | Warrington Birchwood includes Bewsey, Croft, Culcheth, Gorse Covert, Locking Stumps |
| Andrew Scott | Warrington Birchwood includes Oakwood, Orford, Padgate |
| Emilia Olajolo | Warrington includes Callands, Chapleford, Dallam, Grappenhall, Great Sankey, Latchford, Lymm, Old Hall, Warrington town centre |
| Lyndsey Birch | St Helens and Knowsley includes Halewood, Haresfinch, Peasley Cross, St Helens town centre, Thatto Heath, Westvale, Whitefield Brook |
| Janet Beckwith | St Helens and Knowsley includes Clockface, Huyton, Dentons Green, Southdene, St Helens town centre |
Region 3: Staffordshire Moorlands, High Peak, Cheshire East or Cheshire West
| Tenancy Management Officer | Region 3 locations |
| Jackie Robinson | Leek (surrounding villages), Cheddleton, Buxton |
| Julie Brough & Donna Holland | Biddulph, Brown Lees, Endon, Stoke-on-Trent |
| Gwen Bowcock | Cheadle & Tean |
| Lena Nilsen | Chester, Ellesmere Port & High Peak |
| Claire Jones | Crewe, Macclesfield, Nantwich & Northwich |
Region 4: Lancashire, Yorkshire or Wigan
| Tenancy Management Officer | Region 4 locations |
| Leona Williams | Wigan, Leigh |
| Hannah Welsby | Hyndburn, Preston, South Ribble, Ribble Valley ,Chorley ,Radcliffe |
| Suzanne Goddard/Deborah Thompson | Leeds, Bradford , Dewsbury , Wetherby, Colne, Rochdale ,Harrogate, Calderdale |
| Cree Blamire | Bury , Burnley ,Rosendale ,Hyndburn ,Colne , Padiham |
| Emily Catterall | Preston , Blackpool , Lytham |
Region 5: Manchester, Trafford, Salford, Tameside or Stockport
| Tenancy Management Officer | Region 5 locations |
| Emma Evans | Partington, Sale |
| Arron Machin | Partington, Altrincham, Cadishead, Irlam |
| Leboh Banyatsi | Manchester City Centre, Ardwick, Baguley, Chorlton, Didsbury, Levenshulme, Wythenshawe, Whalley Range |
| Terry Taylor | Including but not limited to: Old Trafford, Newton Heath, Droylsden, Eccles, Flixton |
| Lynne Dunleavy | Stockport (including but not limited to: Offerton, Woodley, Davenport, Edgeley, Hazel Grove, Hillgate, Shaw Heath) |
| Vicky Ndlovu | Including but not limited to: Hyde, Tameside, Stalybridge, Cheetham Hill, Cheetwood, Hulme, Whalley Range |